General Sales Conditions
A deposit of 250 US$ on our website must accompany all applications. Receipt of this deposit does not imply the automatic confirmation of a reservation, but is dependent on available space. If the application is accepted, the balance of the price of the trip must be paid before the beginning of the trip.
If cancellation occurs:
- More than 20 days before the beginning of the tour: 100 % of the deposit will be reimbursed, less bank fees due to money transfer.
- Less than 20 days before the beginning of the tour: 100% of the deposit will be retained.
We require you to have current medical insurance that includes repatriation in the event of a medical emergency (if you pay for your airplane ticket with a VISA card, you will automatically be covered for this. You are advised to confirm this with your bank in advance). If you prefer that Terra Andina s.r.l. takes out an insurance policy for you, you need to inform us at least two weeks before your tour. If you do not wish to have any insurance, you are required to inform Terra Cordillera s.r.l., and will be required to sign a document releasing the company from any responsibility.
Passports and vaccines: Terra Andina will not assume the individual responsibilities of each of the participants. Participants should comply with the regulations and formalities of the police, customs and health at all time on the trip. Each participant will also take responsibility for obtaining all the documents required by the authorities of the countries visited. Terra Cordillera will not be responsible in cases of delay or a participant being unable to present all their documents in good order. Any expense incurred will be the responsibility of the client. All trips interrupted or cut short by the actions of the participant for whatever reason will not be eligible for reimbursement.
Luggage remains at all times the responsibility of the customer. Do not leave your luggage with the guide or ask him to watch it. He cannot guarantee its safety.
If your trip is changed due to problems with your flights, Terra Andina cannot be held responsible. Any resulting expenses remain the responsibility of the client.
Events beyond our control
In the case of external events disturbing the normal operation of the country (e.g. political or social trouble, natural catastrophes, etc) Terra Andina reserves the right to cancel the trip or to modify the content. In the case of cancellation, part of the deposit will be retained to pay for services already reserved. In the case of modification of the trip, a new estimate of the cost will be provided.